Seller protection

Shipping a $1,500 graphics card to a stranger should feel like handing it across a counter, not like a leap of faith. Here is everything standing between you and the horror stories.

Payment held before you ship
Your evidence, frozen at handover
Claims judged against the listing the buyer actually bought

Protection at every step

Not a promise at the bottom of a page, but mechanisms built into each stage of a sale.

Step 1
When you list
Your listing states its terms in structured form (condition grade, handling time, return policy), so there's never an argument about what was promised. The moment someone buys, we snapshot the entire listing: a buyer's claim is always judged against exactly what they saw at purchase, never against a later edit and never against their memory of it.
Step 2
When you sell
The buyer's payment is captured and held by SiliconExchange before you're ever asked to ship. No bounced payments, no "payment pending," no cash no-shows. An offer waiting on your answer can't go unpaid either: the buyer's card is already authorized, so accepting collects the payment on the spot.
Step 3
When you ship
Before handover, document the exact unit: photos, serial numbers, test results, the packed box, uploaded as proof of condition right on the order, where the record freezes when you ship. Buy a discounted label on the order page or use your own; on our label or your own USPS, UPS or FedEx label, carrier tracking updates the order automatically. Orders of $750.00 or more need signature confirmation: a label bought on the order page adds it automatically, and on your own label you add it yourself.
Step 4
If something goes wrong
A dispute is never decided on one side's word. You get 48 hours to respond, with a reminder at 24 hours, and your proof-of-condition uploads and the listing snapshot are the record we review it against. Valid claims are made right from the held funds; claims the evidence doesn't support are found in your favor and the funds release to you.

The things sellers actually worry about

Each one has a specific answer: not reassurance, a mechanism.

The buyer never pays: Unpaid checkouts cancel automatically and restore your listing, including one started by an offer at your auto-accept price, and every offer waiting on your answer is backed by an authorized card. No fee, no action needed. A sale only ever begins once the money is actually held.
“That's not what the listing said”: The purchase-time snapshot settles it. Condition, description, photos, and your stated terms are preserved exactly as the buyer saw them, so editing a multi-quantity listing never puts orders already sold at risk. While an offer is open, those details stay locked as the buyer who made it saw them, until the offer closes.
“It arrived broken” (but it didn't leave that way): Your proof-of-condition uploads exist for exactly this. Serial-number photos, benchmarks, and packed-box shots, frozen at handover, are evidence no after-the-fact story can rewrite.
“It never arrived”: Delivery is confirmed by the carrier's scan, by the buyer or by our team, never by the seller's word alone. Orders of $750.00 or more require a signature at the door, and on a label bought through SiliconExchange, which adds it automatically, our evidence records that a signature was required if a delivered order's payment is ever contested with the buyer's bank.
The buyer goes silent: Silence can't strand your money. If the buyer neither releases the payment nor reports a problem, it releases to you automatically 14 days after delivery is confirmed (3 days after the scheduled date for local pickup).
A dispute lands anyway: You're heard before anything is decided, on a clock we publish. And a dispute isn't a mark against you: engage honestly and a claim that goes the buyer's way doesn't put your account in question. Patterns draw review, not incidents.

Keeping your protection strong

Keep the sale on SiliconExchange: the payment through checkout, the conversation in on-platform messages. What happens off-platform is invisible to us, and we can't protect what we can't see.
Ship to the address on the order, with tracking. A label bought on the order page does this automatically; using your own label, enter the tracking number on the order. With USPS, UPS or FedEx the carrier's scans then update it automatically; with any other carrier, the buyer or our team marks it delivered.
Document before you ship. Proof-of-condition uploads are optional, but they are the difference between your word and your evidence.
Respond to disputes inside the 48-hour window. An unanswered dispute gets decided on the evidence that exists.

Pack it like it matters, too. Our packing guides cover GPUs, full builds, and everything smaller, and an honest grade from the condition guide prevents most disputes before they start.

Both sides, protected the same way

One held payment protects you both: the buyer's money is committed before you ship, and it stays held while they can still report a problem. See buyer protection for their half. Ready to sell?

Why sell here Sell a part

This page explains how selling on SiliconExchange works in plain English; the Terms of Service govern, including the Buyer Protection Program (§7), payments (§6), and seller obligations (§4). Last updated 2026-09-26.

Seller protection

Shipping a $1,500 graphics card to a stranger should feel like handing it across a counter, not like a leap of faith. Here is everything standing between you and the horror stories.

Payment held before you ship
Your evidence, frozen at handover
Claims judged against the listing the buyer actually bought

Protection at every step

Not a promise at the bottom of a page, but mechanisms built into each stage of a sale.

Step 1

When you list

Your listing states its terms in structured form (condition grade, handling time, return policy), so there's never an argument about what was promised. The moment someone buys, we snapshot the entire listing: a buyer's claim is always judged against exactly what they saw at purchase, never against a later edit and never against their memory of it.

Step 2

When you sell

The buyer's payment is captured and held by SiliconExchange before you're ever asked to ship. No bounced payments, no "payment pending," no cash no-shows. An offer waiting on your answer can't go unpaid either: the buyer's card is already authorized, so accepting collects the payment on the spot.

Step 3

When you ship

Before handover, document the exact unit: photos, serial numbers, test results, the packed box, uploaded as proof of condition right on the order, where the record freezes when you ship. Buy a discounted label on the order page or use your own; on our label or your own USPS, UPS or FedEx label, carrier tracking updates the order automatically. Orders of $750.00 or more need signature confirmation: a label bought on the order page adds it automatically, and on your own label you add it yourself.

Step 4

If something goes wrong

A dispute is never decided on one side's word. You get 48 hours to respond, with a reminder at 24 hours, and your proof-of-condition uploads and the listing snapshot are the record we review it against. Valid claims are made right from the held funds; claims the evidence doesn't support are found in your favor and the funds release to you.

The things sellers actually worry about

Each one has a specific answer: not reassurance, a mechanism.

The buyer never pays

Unpaid checkouts cancel automatically and restore your listing, including one started by an offer at your auto-accept price, and every offer waiting on your answer is backed by an authorized card. No fee, no action needed. A sale only ever begins once the money is actually held.

“That's not what the listing said”

The purchase-time snapshot settles it. Condition, description, photos, and your stated terms are preserved exactly as the buyer saw them, so editing a multi-quantity listing never puts orders already sold at risk. While an offer is open, those details stay locked as the buyer who made it saw them, until the offer closes.

“It arrived broken” (but it didn't leave that way)

Your proof-of-condition uploads exist for exactly this. Serial-number photos, benchmarks, and packed-box shots, frozen at handover, are evidence no after-the-fact story can rewrite.

“It never arrived”

Delivery is confirmed by the carrier's scan, by the buyer or by our team, never by the seller's word alone. Orders of $750.00 or more require a signature at the door, and on a label bought through SiliconExchange, which adds it automatically, our evidence records that a signature was required if a delivered order's payment is ever contested with the buyer's bank.

The buyer goes silent

Silence can't strand your money. If the buyer neither releases the payment nor reports a problem, it releases to you automatically 14 days after delivery is confirmed (3 days after the scheduled date for local pickup).

A dispute lands anyway

You're heard before anything is decided, on a clock we publish. And a dispute isn't a mark against you: engage honestly and a claim that goes the buyer's way doesn't put your account in question. Patterns draw review, not incidents.

Keeping your protection strong

Keep the sale on SiliconExchange: the payment through checkout, the conversation in on-platform messages. What happens off-platform is invisible to us, and we can't protect what we can't see.

Ship to the address on the order, with tracking. A label bought on the order page does this automatically; using your own label, enter the tracking number on the order. With USPS, UPS or FedEx the carrier's scans then update it automatically; with any other carrier, the buyer or our team marks it delivered.

Document before you ship. Proof-of-condition uploads are optional, but they are the difference between your word and your evidence.

Respond to disputes inside the 48-hour window. An unanswered dispute gets decided on the evidence that exists.

Pack it like it matters, too. Our packing guides cover GPUs, full builds, and everything smaller, and an honest grade from the condition guide prevents most disputes before they start.